Enterprise Automation Opportunity Assessment

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An Enterprise Automation Assessment Platform that transforms ITSM ticket data into actionable automation opportunities, technology recommendations, investment insights, and an executive-ready transformation roadmap.

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Supports .csv, .xlsx, .xls | Max file size: 50 MB

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Current Operational State

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Overall Assessment

Health Scores

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Operational Observations

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Top Incident Categories

Activity / Ticket distribution

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Segmentation

Domain × Complexity

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Technology Heatmap

Volume × Readiness

Resolution Time & Automation Impact

Operational Assessment

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Where Is Engineering Time Being Spent?

Ticket Complexity Assessment

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Pareto Analysis (80/20)

6 views — volume, effort, savings, teams, technology, alerts

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Cost Driver Analysis

Activities ranked by annual operational cost

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Noise Analysis

Alert classification — close, tune, suppress, or correlate?

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Bottleneck Analysis

Where are tickets waiting?

Operational Insights

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Engineering Time by Team

Where is the most time being spent?

Automation Opportunity

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Automation Opportunity

Estimated Automation Potential

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Suitability vs Feasibility

Should we automate? Can we automate now?

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Recommended Technology Mix

Estimated Usage

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Technology Recommendations — WHY

Not just what to use, but why it fits

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Top 20 Automation Recommendations

Ranked by ticket volume & impact

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Quick Win Matrix

Effort vs ROI Prioritization

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Other / Miscellaneous — Drill Down

What's inside the "Other" bucket

Business Case

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Automation Project Investment Plan

Each project is built ONCE — covers all tickets in that activity

How are Savings & Investment calculated?

Savings: annual_occurrences × avg_minutes / 60 × 80% coverage × $50/hr - 10% maintenance

Investment: build_days × 8h × $75/hr (per project, not per ticket)

Project-based model — tickets sharing an activity = ONE project built once.

AI Governance Control

AI Allowed — includes AI Agent & Agentic AI recommendations.

AI Off AI On

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AI Governance Impact Analysis

Comparison: AI Allowed vs AI Excluded

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Opportunity Simulation

What-if analysis

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Executive Insights

Key findings and risk flags

Executive Decision Summary

Transformation Roadmap

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Transformation Roadmap

Phased implementation plan

Upload Ticket Export

Current Operational State

Overall Assessment

Health Scores

Operational Observations

Top Incident Categories

Segmentation

Technology Heatmap

Resolution Time & Automation Impact

Operational Assessment

Where Is Engineering Time Being Spent?

Pareto Analysis (80/20)

Cost Driver Analysis

Noise Analysis

Bottleneck Analysis

Operational Insights

Engineering Time by Team

Automation Opportunity

Automation Opportunity

Suitability vs Feasibility

Recommended Technology Mix

Technology Recommendations — WHY

Top 20 Automation Recommendations

Quick Win Matrix

Other / Miscellaneous — Drill Down

Business Case

Automation Project Investment Plan

AI Governance Impact Analysis

Opportunity Simulation

Executive Insights

Executive Decision Summary

Transformation Roadmap

Transformation Roadmap

Operational Discovery